Shipping & Return

We collaborate with carefully selected production partners, which means shipping timelines and return policies may vary depending on the specific product.

⸻

Shipping Locations

We currently ship to addresses within the United States.

All products are fulfilled from U.S. or EU-based partners, depending on availability and craftsmanship requirements.

⸻

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Handcrafted or made to order items may require additional processing time.

You will receive a confirmation email once your order has shipped.

⸻

Estimated Shipping Times

Delivery times vary based on product type and destination:

• Standard Shipping: approximately 3–7 business days

• Specialty Items: For select items such as custom pieces or special requests, delivery           times may extend up to approximately three weeks.

Shipping times are estimates and not guaranteed.

⸻

Shipping Costs, Duties & Taxes

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

 

For orders fulfilled by our European partners, we cover all applicable import duties and taxes on your behalf. All customs and import charges are prepaid under DDP (Delivered Duty Paid), ensuring a seamless premium shopping experience with no unexpected costs upon delivery.

⸻

Tracking Information

Once your order ships, tracking information will be sent via email.

Tracking updates may take up to 48 hours to appear after shipment.

⸻

Delays & External Factors

Canivo Giants is not responsible for shipping delays caused by:

• Carriers or logistics providers

• Customs processing

• Weather conditions

• High seasonal demand

• Events beyond our control

⸻

Incorrect Addresses

Please ensure your shipping address is accurate at checkout.

Canivo Giants is not responsible for delays or lost shipments caused by incorrect or incomplete address information provided by the customer.

⸻

Returns

You may request a return within 30 days of receiving your item.

To be eligible for a return:

• Items must be unused, undamaged, and in original packaging

• Proof of purchase is required

⸻

Non-Returnable Items

The following items are not eligible for return:

• Custom or made-to-order products

• Items marked as final sale

• Gift cards

⸻

Damaged or Defective Items

Please inspect your order immediately upon delivery. If your item arrives damaged or defective, you must notify us within 24 hours of receipt.

Kindly provide clear photos of the product and packaging so we can assess the issue promptly and offer an appropriate solution.

 

⸻

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

⸻

Contact

For questions regarding shipping or returns, please contact us at:

📧 support@canivogiants.com

Canivo Giants

United States