Refund Policy

Last updated: 01.28.2026

At Canivo Giants, we stand behind the quality and durability of our products. If something isn’t right, we’ll work with you to find a fair solution.

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Returns

You may request a return within 30 days of receiving your item.

To be eligible for a return:

• The item must be unused, undamaged, and in its original packaging

• Proof of purchase is required

Items that show signs of use, wear, or damage are not eligible for a return.

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Non-Returnable Items

The following items are not eligible for return:

• Custom or made-to-order products

• Items marked as final sale

• Gift cards

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Refunds

Once your return has been received, we will keep you informed about the processing status. After careful inspection, you will be notified regarding the approval of your refund.

• Refunds will be issued to the original payment method

• Please allow 5–10 business days for the refund to appear, depending on your payment provider

Shipping costs are non-refundable, unless the return is due to a damaged or defective item.

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 24hours of delivery with:

• Your order number

• Photos showing the issue

We will arrange a replacement or refund where appropriate.

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Return Shipping

Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

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For return requests or questions, contact us at:

📧 support@canivogiants.com

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Contact

We’re here to help.

If you have questions about our products, orders, shipping, or returns, feel free to reach out. We aim to respond to all inquiries within 1–2 business days.

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Customer Support

Email:

📧 support@canivogiants.com

Please include your order number (if applicable) to help us assist you faster.

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Business Information

Canivo Giants

United States

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Our Commitment

We work with trusted partners in the USA and EU to deliver durable, functional products built for large and giant dog breeds. Quality and reliability come first — and so does clear communication.